State Farm® Insurance Agent Lori Robertson

"Everyone very professional. Excellent job knowledge."

"I love this little office on north main st in high point. It's tucked away in the back, but when you walk in the office is so clean and inviting. Virginia was extremely helpful and the rates are already lower than the company I was leaving... I hope to be with state farm for a long time"

"Staff is always warm and friendly"

"Very lovely staff!! They don’t just talk to you they listen to you and help in any way they can. Communication is a big factor."

"Virginia and the rest of Lori’s staff are outstanding. They were professional, kind, and efficient throughout the entire process. They took the time to help me find the right coverage for my needs, and I couldn’t be more satisfied. I highly recommend them."

"Elizabeth has been so helpful and responsive. I think I have finally found an insurance resource that will take care of my needs. Lori Robertson has established a business that actually answers the phone and everyone there is professional and thoughtful. This is a rarity in today’s world."

"Staff is very knowledgeable about services offered. Saved some money by adding to my already low premium!! SWITCH AND SAVE!!"

"Crystlyn, is super AWESOME!!! She always greets you with a smile, and gose above and beyond to help you in any way she can. She gets two 👍🏽 👍🏽 up!!"

"My issue was professionally and quickly resolved."

"Outstanding!!! Chrislyn went above and beyond. She was very helpful. Helped me solve what I couldn’t. Thanks again!!"

"I asked Brettlyn for my declaration page, she sent it to me in 20 seconds. This might seem like a small thing but it’s a sign that this team is efficient, and works urgently for their customers."

"Great staff personality wise, but lack punctuality and doesn’t seem to have service as one of the top priorities. I have several policies (homes and vehicles) with this agent and have lapsed on multiple vehicles that I have insured due to staff not communicating with one another. I called to pay my insurance premium for 2 out of 4 vehicles I have insured several months ago and was told I did not owe anything for those vehicles despite receiving a bill in the mail. After several weeks, it turned out that they thought I was no longer driving the 2 vehicles after I brought to their attention the DMV sent me 2 notices of lapses. I was told by a representative of this agency that they would send the FS-1 form to the DMV but that was never sent according to the DMV records. I received another letter on both vehicles from the DMV a few days ago stating they never received the FS-1 and have revoked my registration . I had to physically go down to this State Farm agency office to get some answers on the hold up with the submission. As I was down there I was notified that one of the insurance premiums on one of my rental homes was due yesterday but received no communication prior to. This isn’t the first time this has happened. I think they are great people but if your looking to have multiple policies and expect for them to be maintained, I would not recommend going to this particular agency. As a result to these service failures, I have made the decision to take all business away. I honestly think the focus should be on the service rather than anything else. The prices of the policies are great but the service must be better than the prices at all times."

"I really have enjoyed my experience with State Farm. The State Farm team and Elizabeth has been there for me whenever I have needed them to be."

"Great customer service and very easy to work with. Chrislyn is the best!"

"Love working with this office!"

"Excellent customer service received from Chrislyn regarding questions about my life insurance policy. She was very nice and explained everything in a way i can understand!"

"Always very informative with good rates"

"Great customer service via the phone, something I enjoy still using ! Always quick and easy to work with"

"I’ve been a client of Lori Robertson for over a decade, she and the staff have always been amazing to work with. They’re kind, helpful and have always taken great care of my needs in an efficient and professional manner."

"Excellent Service."

"The ladies are always there to help or answer questions, are always pleasant and Brighten the day Great people"

"I've been with State Farm for years ,always great service. Customer service is always on point, thanks Lori and crew You will have my business for years to come."

"Excellent , courteous, efficient , knowledgeable, friendly experience with State Farm agent Christlyn . Good explanation of services / Answered all questions well, kind friendly demeanor. A pleasure doing business with her and State Farm insurance Lori Robertson High Point NC"

"Great friendly service."

"Elizabeth was very helpful!"